Audience

• Hotel staff members

Course Overview

• This class addresses the real-world safety challenges for hotel and lodging industry personnel. It also takes into account the fine-line balance that must be struck between being safe and secure verses being inviting and hospitable.

Duration

• 3-hours

Topics/Issues Covered Include:

• Strategy for arriving early and/or working late.
• Safety in elevators, parking lots & “fringe” areas.
• The importance of The Buddy System.
• Strategies for housekeeping staff.
• Front-desk safety strategy for “swing” and “graveyard” shifts.
• The "safe room" concept and emergency communication between employees.
• Identifying and understanding your property's perimeter "soft spots".
• What to do when approached by a stranger in an isolated environment.
• Role playing in assertiveness and boundary setting.